Shipping Policy

The Rockwall-Heath High School Softball Booster Club (“RHHS Softball Booster Club”) is an independent, volunteer‑run nonprofit organization that supports the Rockwall-Heath High School softball program. The Booster Club is not directly affiliated with Rockwall-Heath High School, Rockwall ISD, or any other governing educational institution, although it works in cooperation with school administration and coaching staff.

All information provided on this website is for general informational and fundraising purposes only. While the Booster Club strives for accuracy, no guarantees are made regarding completeness, reliability, or timeliness of any content. The Booster Club is not responsible for any errors, omissions, or outcomes resulting from the use of this website.

Links to external websites are provided for convenience and do not constitute endorsement. The Booster Club is not responsible for the content, policies, or practices of any third‑party websites.

Use of this website is at your own risk. The Booster Club is not liable for any damages arising from website use, including but not limited to technical issues, data loss, or reliance on posted information.

The Rockwall-Heath High School Softball Booster Club (“RHHS Softball Booster Club”) partners with third‑party vendors and suppliers to produce and fulfill merchandise orders. By placing an order through our website or any Booster Club sales channel, you acknowledge and agree to the following shipping terms:

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1. Third‑Party Fulfillment

• All merchandise is produced, packaged, and shipped by independent third‑party vendors.

• The RHHS Softball Booster Club does not control production timelines, inventory availability, shipping methods, or delivery schedules.

• Any delays, errors, or issues caused by third‑party vendors are outside the Booster Club’s responsibility.

2. Shipping Timeframes

• Estimated shipping times are provided by the vendor and are not guaranteed.

• Production or shipping delays may occur due to vendor workload, supply chain issues, weather, carrier delays, or other factors beyond our control.

• The Booster Club is not liable for delayed deliveries under any circumstances.

3. Lost, Damaged, or Delayed Packages

• Once an order has been transferred to the shipping carrier, responsibility for the package lies solely with the carrier.

• The Booster Club is not responsible for:

  • Lost or stolen packages

  • Carrier delays

  • Incorrect or incomplete shipping addresses provided by the customer

  • Damage occurring during transit

• Customers must contact the shipping carrier directly to file claims for lost, delayed, or damaged shipments.

4. Order Accuracy & Vendor Errors

• If an item arrives defective or incorrect due to a vendor error, we will assist in coordinating a resolution with the vendor.

• Resolution timelines and outcomes are determined by the vendor’s policies, not the Booster Club.

5. Non‑Refundable Policy

• All merchandise sales are final and non‑refundable, including orders affected by shipping delays or carrier issues.

• Replacement or re‑shipment requests will be handled according to the vendor’s policies and may not be guaranteed.

6. Address Accuracy

• Customers are responsible for ensuring their shipping information is complete and accurate at the time of purchase.

• The Booster Club is not responsible for packages delivered to incorrect addresses provided by the customer.

7. Contact for Assistance

While the Booster Club does not control shipping or fulfillment, we are happy to help direct you to the appropriate vendor or carrier contact if you need assistance resolving an issue.

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